STANCEL · REFUND POLICY

Refund policy

The short version

If Stancel is not for you, you get your money back in full within 30 days of purchase, with no reason needed. Even if you have already downloaded and activated it.

How to ask

• From the link on your purchase receipt, or at paddle.net by looking up your order with the email you bought with.
• Or by writing to hola@stancel.net from that same email. No explanation needed.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

What happens next

• The money goes back to the same payment method. Paddle processes it; how long it takes to show on your account depends on your bank.
• The licence is deactivated and the program returns to the free tier, which keeps working. Nothing on your computer is deleted: neither your settings nor your trade record.
• If you buy again later, you start like any new customer.

Your statutory rights

This guarantee is commercial and adds to the rights the law gives you as a consumer; it does not replace them or ask you to give any up. In particular, it covers and extends the 14-day legal withdrawal period.

After the 30 days, if the program does not work as described, the statutory warranties for digital content still apply: it gets fixed and, if it cannot be, the money comes back.

What is not charged, so there is nothing to refund

• The free version of Stancel and Stancel Tempo are free.
• The 30-day trial is not charged either.

Where it fits

This policy is part of the terms of sale (§6 and §7). If any text on the site ever said otherwise, this one wins.

Last updated: 2026-09-10