STANCEL · TERMS OF SALE

Terms of sale

INFORMATIVE TRANSLATION. The binding text is the Spanish one, «Condiciones de venta». This version exists so that an English-speaking reader can understand what they are buying before they buy it — if the two ever disagree, the Spanish version governs.

That is not a formality. Withdrawal rights, refunds and jurisdiction change with the buyer, so two sales texts with equal standing and nobody deciding which wins is the classic way a translation becomes worse than none.

Spanish TRLGDCU (RDL 1/2007), distance contracts with consumers.

1. Who sells to you

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Specifically, payment is processed by Paddle.com Market Limited (no. 08172165, 30 Old Bailey, London EC4M 7AU, United Kingdom) —or the Paddle group company named on your receipt—, acting as merchant of record: it is the legal seller to you, it issues the invoice and it settles whatever tax applies in your country. The provider (Eduardo Rodríguez) is the one who develops the program and grants you the licence.

Paddle's terms apply to the transaction; these apply to the product.

2. What you buy

A licence to use Stancel under the licence — not ownership of the program — with:

• Two activations at a time (for example, your computer and a VPS). You can release a machine yourself from your customer portal to activate another: the first time at once, and after that once every 30 days
• Updates, data service and analyser improvements for 12 months from purchase
• Optional renewal of the service: 96 € a year. It keeps all three things: new versions, current data and whatever analysis capability each version brings. If you do not renew, you keep every paid feature and stay on the version you have

3. How the licence is kept current, and what happens when the service expires

The program does not switch off. Ever. Not when the service expires, not without internet, not in any other case: the worst that can happen is a return to the free tier, which keeps working.

When the service expires you keep every paid feature, for good. What stops arriving is new versions and updated data; you stay on the version you have, in full.

The paid tier is kept current by an online permit. With your key pasted in, Stancel checks your licence at start-up and every few hours and receives a signed permit valid for 3 days. If it cannot renew it within 3 days — because the licence was refunded or revoked, or because the computer has been offline for that long — it returns to the free tier until the next good check, without losing anything on your computer. What that check sends, and what is never sent, is in the privacy policy (§4).

Trades that Stancel opened stay protected even if the licence returns to free: its brake stays with them until they are closed. Nobody is left unprotected in the middle of a trade.

And if Stancel ever ceased to exist: before the licence server is switched off, a last version that needs no check will be published, so that whoever paid keeps what they paid for.

4. Price and tax

Prices are shown in euros. The applicable tax is calculated and shown by the gateway according to your country, before you confirm.

5. Delivery

Immediate and electronic: once payment is confirmed you receive your licence key and how to install the program by email. If you already had Stancel with your free key, the purchase applies by itself at the next check, usually within a few hours: you do not have to do anything. If it has not arrived within 24 hours, write to hola@stancel.net.

6. 30-day money-back guarantee

If Stancel is not for you, you get your money back in full within 30 days of purchase, with no reason needed. Even if you have already downloaded and activated it.

• How to ask: from the link on your purchase receipt, at paddle.net, or by writing to hola@stancel.net. Paddle, as the seller, refunds it to the same payment method.
• What happens to the licence: once refunded it returns to the free tier at the next check, usually within a few hours. Nothing on your computer is deleted, and trades that Stancel opened stay protected until they are closed.
• Your statutory rights are untouched. This is a commercial guarantee that adds to them: it covers and extends the 14-day legal withdrawal period and does not ask you to give anything up.

The full detail is in the refund policy.

7. After the 30 days

If the program does not work as described, the statutory warranties for digital content apply: it gets fixed and, if it cannot be, the money comes back. Before anything else, please write: nearly everything that looks like a bug is resolved in one email, and what is not is a bug of ours worth knowing about.

8. Warranty and liability

The statutory warranties for digital content apply. The limits of liability — including the limits of what the automatic protection can do — are in the licence §5 and §6, and form part of what you accept when you buy.

9. Complaints

Write to hola@stancel.net; for anything about the payment or the invoice you can also go to Paddle at paddle.net. And you can always turn to the consumer bodies of your region or country.

Last updated: 2026-09-12