If something goes wrong
Ordered by what you see, not by what it is.
Nothing shows up
| What you see | What it usually is |
|---|---|
| Stancel isn't in the Navigator | It was copied into the installation folder instead of the data one. Menu File → Open Data Folder |
| It's in the Navigator but dragging it draws nothing | MetaTrader needs restarting |
| The panel appears but not the mosaic or the drawing | Stancel_Lienzo.ex5 is missing from MQL5\Indicators\ |
The canvas one is the most common failure and the worst to diagnose, because it throws no error at all: the desk asks for it by name, doesn't find it, and there simply is no drawing. It looks like Stancel is broken.
It won't let you trade
| What you see | What it usually is |
|---|---|
| The SEND button does nothing | It isn't armed. Flip the switch up |
| Armed, and it's still doing nothing | Confirmation is missing — or it expired (90 s, or you moved the plan) |
| "ACCOUNT NOT AUTHORISED: only trades on DEMO" | It's a real account. SETTINGS → Funding → Allow trading on a REAL account |
| "DAILY LIMIT reached" | The guard has braked. It rearms tomorrow |
| Nothing on the panel can trade | MetaTrader's Algo Trading button is red |
| "NOT SENT: the plan couldn't be saved" | The settings store is full |
That last one deserves an explanation: with no saved plan there's nothing to check what went out against, afterwards. It would rather not send than send something that can't later be audited.
The guard isn't watching
| What you see | What it usually is |
|---|---|
| The spheres show dashes instead of figures | The challenge's starting balance is missing |
| "UNKNOWN: no account data" | The terminal hasn't connected yet. Wait a few seconds |
| The figures don't match your funding firm's | Check how it measures: on balance or on equity. Both switches are in Funding |
| The safety stop tripped and you don't know why | The panel states the reason in those words. The two that close are: daily limit and total limit. Your own cap never closes, it only warns |
⚠️ With the starting balance at zero, the safety stop can't trip. It's not a bug: there's simply nothing to measure against. The panel says so at the foot of the guard.
The panel looks wrong
| What you see | What to do |
|---|---|
| It doesn't fit the screen | SETTINGS → Chart → Panel density |
| The text looks tiny or huge | It's Windows scaling; the panel adapts when MetaTrader restarts |
| It flashes too much | Turn off "Flash when a figure changes" |
| A chart won't let you drag it | Run the STC_LiberarGrafico script |
| A module moved and won't come back | The layout is saved; move it again and it stays |
Telegram
It has its own section: Telegram alerts.
The essentials: if nothing arrives, check that the service is running (Navigator → Services), that the token is pasted in, and that you've written to the bot from your Telegram.
Things that look like bugs and aren't
The plan doesn't draw itself. It's born when you press NEW PLAN. This was a decision: it used to appear on its own and there was no way to remove it.
The desk always starts disarmed, and in CAUTION mode. There's no setting to change that. Of the two mistakes possible at startup, only trading too big costs money.
Reaching the target doesn't stop you. It tells you and that's it. Your funding firm doesn't force you to stop either, and this guard exists to prevent disasters, not to supervise you.
The safety stop also closes what you opened by hand. This is deliberate: the drawdown belongs to the account, not to Stancel's orders.
Renko and range bars leave the indicators without data. That's the factory state: the “Renko brick” setting (SETTINGS → Indicators) comes at 0, and at 0 the series isn't built. Set a value and they're served; the panel warns instead of quietly falling back to time candles.
Before writing something off as broken
Two checks that solve half the cases:
1. Look at the version in the panel's title. It has to match the one in the MANIFIESTO.txt of the package you installed. If it doesn't match, that terminal has a different Stancel. 2. Look at whether the Algo Trading button is green. Red, and no MetaTrader expert can trade.
If it still isn't working
Note down three things before writing in:
- The version in the panel's title
- What you did and what you expected
- What the panel says, in its own words — the messages are written so they can be quoted